Our genuine spare parts meet the same high quality standards that apply to all products made by SAMSON. Tailored spare parts kits are the basis for an efficient maintenance strategy.
Our services cover all stages in the life cycle of our control equipment. They include simple troubleshooting, comprehensive service agreements for entire projects and the return of waste electrical and electronic equipment. We provide the services you need to ensure the availability of your plants and production processes in the long term.
Benefit from our experience
Our team of after-sales service experts knows all SAMSON products inside out and is familiar with the tricks of the trade to successfully complete product start-up.
Our after-sales service can support you in plant monitoring, help you improve the control accuracy of controlled systems as well as maximize the performance and availability of your plant.
Plant monitoring is based on the data collected in the field by our digital positioners: they analyze the data with the aid of the algorithms used by the EXPERTplus valve diagnostics software and the SAM VALVE MANAGEMENT asset management system.
SAMSON's after-sales service team knows that plant outages can be costly. As part of an effective shutdown management, we assess the conditions on site as early as possible before the service work starts. If necessary, staff are instructed to prepare them for any special working conditions, legal requirements or stricter safety requirements that may apply.
SAMSON's ROLF SANDVOSS INNOVATION CENTER with its infrastructure and more than 200 test instruments and setups enables our R&D engineers as well as our customers to perform a wide variety of device tests and simulations.
We perform all these services reliably on SAMSON and third-party products.
To turn your staff into true product specialists as well, we teach them how to start up SAMSON devices, connect them to a process control system as well as service and repair them. We hold training courses at our training center in Frankfurt, on site at your company or online.
The after-sales service team also regularly trains and audits our certified service partners to ensure that they handle, repair and service all SAMSON products according to our technical and quality standards.
As of 1 January 2023, SAMSON AKTIENGESELLSCHAFT will accept waste electrical and electronic equipment returned in Germany on customer request.
We reserve the right to charge you for equipment disposal in the future.
This applies to all pieces of electrical and electronic equipment bearing the SAMSON logo that were placed on the market after 15 August 2018.
Refer to » Important information on returned devices and how they are handled for further information.
